Privacy Policy

Last updated: February 6, 2026

Mivida Hair & Beauty (“we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or contact us.

1. Information We Collect

We only collect personal information that you voluntarily provide to us through our website or communication channels. This includes:

• Full name
• Phone number
• Email address
• Appointment and service details
• Messages submitted through contact or booking forms
• Technical data such as IP address, browser type, and device information

2. How We Use Your Information

We use the information we collect to:

• Process and manage appointments
• Respond to inquiries and customer service requests
• Improve our website and services
• Send appointment confirmations, updates, or promotional messages (with your consent)
• Comply with legal and regulatory obligations

3. Purpose of Data Processing

In line with Act 843, we process personal data lawfully and fairly for the following purposes:

• Responding to inquiries and customer messages
• Providing information about our services
• Managing appointments and service-related communication
• Maintaining records of customer interactions

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how visitors interact with our website and allow us to improve functionality and performance.

5. Legal Basis for Processing

We process your personal data based on your consent, which is provided when you submit a form or initiate contact with us via WhatsApp. This is in accordance with Section 20 of the Data Protection Act, 2012 (Act 843).

6. WhatsApp Communication

When you contact us via WhatsApp, your messages and personal data are processed through WhatsApp Messenger, a service provided by Meta Platforms, Inc.

WhatsApp operates under its own privacy policy and data protection practices. While we treat all communications as confidential, we do not control how WhatsApp processes data on its platform.

By choosing to contact us via WhatsApp, you acknowledge and consent to this third-party data processing.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. Your information is only accessed by authorized staff for the purposes stated in this policy.

We may disclose personal data only where required by law or by a lawful request from a regulatory or law enforcement authority in Ghana.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

10. Your Rights Under Ghana’s Data Protection Act

Under the Data Protection Act, 2012 (Act 843), you have the right to:

• Request access to your personal data
• Request correction or updating of inaccurate data
• Request deletion of your personal data where applicable
• Withdraw consent to data processing

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Mivida Hair & Beauty
Email: info@mividahairandbeauty.com
Phone: +0597955317